Our Service CRM is the most popular CRM solution which is capable to manage customers issues resolutions and escalations, our service CRM keeps the track of the complaints and sends notifications in case of resolution is not given in the resolutions time.
Our Service CRM can
• Generate tickets automatically and manually.
• Assign complaint to the available engineer.
• Send intimation of all the updates to the customer via WhatsApp.
• Escalate the complaints to the higher level automatically if ticket not resolved in the stipulated time.
• Feedback survey from the customers after the resolution.
• Feedback survey results will be sent to the higher level in case of Negative feedback.